Does UA rank/track customer interactions?
Slightly off topic, but does anyone know what all kind of information they get to see on our profiles? Do we get our own "uber"-style rating? I always try to be courteous with the staff on the phone, but admit I do often call to switch flights when there are changes in schedule (all in policy). As I book flights 6mths+ ahead these happen quite often.
I also wonder if they run customer profitability analyses and assign us scores or something? I do fly transcon and intercontinental business quite a bit, but almost all of it on cheap-ish P fares, or GPUs.