FlyerTalk Forums - View Single Post - Does UA rank/track customer interactions? Can you complain too much? Agent shopping?
Old May 30, 2017 | 1:58 pm
  #32  
mrt88
All eyes on you!
5 Years on Site
 
Join Date: May 2016
Location: SFO
Programs: UA 1k
Posts: 319
Does UA rank/track customer interactions?

Slightly off topic, but does anyone know what all kind of information they get to see on our profiles? Do we get our own "uber"-style rating? I always try to be courteous with the staff on the phone, but admit I do often call to switch flights when there are changes in schedule (all in policy). As I book flights 6mths+ ahead these happen quite often.

I also wonder if they run customer profitability analyses and assign us scores or something? I do fly transcon and intercontinental business quite a bit, but almost all of it on cheap-ish P fares, or GPUs.
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