I have just spoken to a very helpful lady in customer relations in Newcastle about my trip over the bank holiday weekend:

- She agreed to refund the fare difference for the LHR to EDI segment where I was downgraded from Club Europe to Economy and was able to tell me how much this would be

- She set up the EU compensation claim although advised this would be set to pending whilst they continue to 'investigate the root cause of the issue'. She said that they were expecting a decision soon but couldn't give a definitive timescale

- Set up an expenses claim for refreshments/ phone calls from the US and said she would email over the form to attach copies of receipts

- Set up a damaged baggage claim (Bags were delivered to my house by the courier within 24 hours of arriving into Edinburgh but one of them was damaged)

It took about 5mins to get through to customer relations and I was then on the phone for about 15mins for all of the above to be set up. Much easier than completing lots of different forms on the website!