I used to stay at various IC hotels quite often a few years back, much less so now, but I did have a few occasions when compensation was due because of more serious foul-ups. One I remember was 40,000 points to cover the rewards cost of another night at the same hotel because of major problems with the room. But the one that really stands out for me wasn't points; I was comped a 2 night weekend stay in a Luxury Suite with full RA benefits at one of the flagship IC properties, given to me by the manager after I entered into a lengthy correspondence with him about some practices that were going on with his staff that I thought needed to be brought to his attention. In honesty, it felt like more of a thank you from him rather than compensation, as I genuinely wasn't after any compensation at the time and I think he realised that.