Originally Posted by Viks

Got a response from Attorney General's office that they have contacted Hyatt, then some days later from a reasonable person at Hyatt. She recognized that the replies I was getting from the BRG agents were incoherent, offered me some points (which I accepted) for the frustration experienced and promised they will look into procedures how BRG claims are reviewed (including the overly broad definition of 'membership'). I'll believe it when it happens, but at least I'll give Hyatt another try the next time the location is more convenient than other chains. Turns out there are people capable of logical thought if you go up enough in Hyatt's hierarchy.

Unfortunately the date of my planned stay had already passed. I don't know if she would have reinstated the reservation and approved the claim if it was still in the future.