I'm rather fuming with BA right now. I was due to do a LHR-DUB-LHR B2B today to then connect onto LHR-DFW tomorrow (on AA). My outbound LHR-DUB, the BA830, has been cancelled, but the inbound BA829 is still running (presumably the normal same aircraft link has been broken with the disruption).
Just spent an hour on the Gold Line listening to the Flower Duet before speaking to a rep and her supervisor who are adamant that they will not protect my DUB-LHR-DFW ticket because it was on a separate booking reference to the LHR-DUB which was cancelled. I know there are rules about this but I'm not gaming the system, I fully intended to take the DUB-LHR-DUB, and I would have thought they would have had some flexibility given the meltdown.
Was booked through Amex for work so I now have them on the case - fingers crossed they can persuade BA to be sensible about this.
I thought BA had reached the bottom of the barrel when BOB came but this is really testing my loyalty. Sad times.