Originally Posted by
telescopic
Made it to MAD without luggage which had in it my suit and a bereavement gift for a funeral. Compensation can not make up for this.
After all this over I will review in cold light of day where I stand with BA because I see this as preventable (recoverable) and predictable given the cost-cutting trajectory BA has been on under Alex Cruz.
Best of luck and patience to all.
So sorry to hear that! I truly agree and believe a corporate failure such as this plus the lack of communication post event lies at the desk of any CEO. This in many corporations would follow with a resignation or falling on a Sword for Mr Cruz.
Hopefully when all the current crisis situation is resolved that will be what will happen for the sake of every effected passenger!!!