Originally Posted by
MPH1980
"We're working on fixing it, we'll figure out what happened and what we can improve on later, either help or leave us to it"
[snip]
Underlying message? Spot on.
which would be fine if he'd come close to saying that. The suggestion that people failing to volunteer was betraying their colleagues was low and uncalled for.
- we're working on fixing it: fine
- now's not the time to get into details / inquest later: fine
- help or leave us to it: crass, could have praised the people who were helping and asked for others to help, e.g. "We know that many of you are spending time with family this weekend and enjoying a well earned break, but we would ask that you come to the airport to help out if you can. We have X passengers at Heathrow and Gatwick that are understandably frustrated and any assistance will help"
it's like the concept of judging people on how they treat waiters etc., get a real insight into their personalities...