FlyerTalk Forums - View Single Post - 27 May 'worldwide' BA IT outage | practical assistance/advice [Clutter-free please]
Old May 28, 2017 | 4:43 am
  #858  
herbertgoon
 
Join Date: Feb 2016
Programs: BAEC Silver
Posts: 134
Originally Posted by corporate-wage-slave
There is availability to Seville today (15:30 from LGW). I suspect they may also find availability via MAD on Monday. I would give the Bremen number above a try (after trying UK) to see if there anything that would work for you today.

If you're purely on a cancellation process now, to be frank it's just going to be a straightforward refund without much customer empathy, with approx. 250,000 people affected by this outage then rightly or wrongly there isn't much scope for more than this. If you're going this route then by all means ask for EC261 as well as the refunded tickets, but it will be a fairly business like transaction on the BA side, in my experience.
Thankyou CWS, an excellent and informative post. I am now going the cancellation/refund/EC261 route due to the size of the party and the delay.
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