Originally Posted by
DYKWIA
There were just as many issues before the outsourcing. It's any easy target to blame those useless foreigners who have no idea about IT.
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I am not sure what foreigners you are referring to but a lot of the outsourcing went to U.K. based people and companies as will the contact centre outsourcing.
No matter what country or nationality the new company are they can never pick up the reins and have the same level of knowledge and experience people with 20+ years of service will have.