Originally Posted by
m0hamed
You do realise that the market you reference is the biggest customer demographic in most industries now, including travel?
As someone who frequents the Westin often, I find your statement outlandish.
If you plan to criticise others' use of the English language you may wish to revise:
I called an operator at least a half dozen times in one night. The operator asked me to repeat myself three times at least--every single time, including twice when the manager was actually in our room working with the engineer on the air con issue. Even the manager admitted it wasn't acceptable and that I had been quite clear--and he was Chinese (and spoke wonderful English).
I in no way criticized any Chinese staff use of English. I had NO issue understanding any staff. The operators repeatedly and consistently had trouble understanding me...constantly. THAT was the issue, and THAT is unacceptable.
You are misunderstanding what I stated and trying to turn an issue for the Westin staff into something else. Please stop. I have NO issue with Chinese staff or tourists. I have no issue with the plethora of Chinese travelers--that's the new future. I have traveled in China.
But if you are in an English speaking country like Australia and your hotel staff is incapable of understanding basic communication in English as in the examples I encountered, that is a problem for me.