FlyerTalk Forums - View Single Post - 27 May BA IT outage miscellaneous discussions thread
Old May 28, 2017, 12:05 am
  #89  
plunet
 
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,918
Originally Posted by drb1979
Yes, so the network was up. But why couldnt others log in? that points to an authentication or DNS issue which doesnt make sense if the root cause is a data centre power issue hours earlier. Both systems should be distributed. Unless I'm missing something!
Originally Posted by peasant
True but if an in house data centre loses control it is equally nasty see delta for example
Agree, there are many aspects of running a data centre and the looking after the Base level equipment that an internal IT team never have enough day to day exposure of to be well practiced in all of the eventualities that might present themselves. There are economies of scale and expertise here.

So moving your tin and getting an outsourcer to be responsible for operations and maintenance up to a point for the Infrastructure makes a lot of sense and maybe some common off the shelf low importance applications. Let your internal IT look after the key business applications - this is where they can add value to your operation, as the outsourcer usually struggles to understand what is important to the culture and frontline of the company.
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