As some of you may know, one can't book a JetAirways flight ticket in Premiermiles website and site advises one to book the flight ticket in Jet Airways website and then get the cost refunded by redeeming Citibank premier miles. Once the charges are raised on the credit card account, you need to contact customer services.

I tried to do this last week but the CS person did not know much and transferred about 15000 miles to my Jet Privilege account by error even though I explained it at least three times what I wanted to do!

Eventually, she did the second redemption, correctly refunding the cost of the Jet Airways ticket. I asked her to cancel the transfer of miles to JP account but she was unable to do it.Although the cost of the flight was refunded with the miles, there was unnecessary transfer of miles to JP miles account which very rarely has any tickets when I want to redeem. I have emailed Citibank CS requesting refund of the miles which were transferred to JP Miles and they are still investigating it! They emailed to say that they need another 5 working days for this to be sorted out.

Has anyone faced similar issue before and was it sorted out in the end?

Thanks.