Originally Posted by
G-CIVC
For those that fly with CX on some sort of a frequency, you will see that they tend to impress well for a one-time flight, but if you fly CX regularly, you get annoyed with the stuff that they don't do well at quickly. The only thing that is consistently superb is service, but that goes a long way too!
+1
I think across all the airline forums you can see a link between familiarity with the airline and levels of criticism. Novelty and trying something new appears to distract people from issues that they would likely raise on their normal carrier.