Originally Posted by
slivrflyr
Have you guys tried talking to the phone reps to go over charges and the points earned?
Yes, and they seem to have no additional information- one rep I spoke to was just going through and saying things like "well, this seems like it should be online retail, but I'm not sure".
I did this for the first two statements and never really got any resolution. Both times they gave me a small number of miles for my troubles.