Originally Posted by
shinbal
I am a Globalist. But this program has so confounded me that I've stopped staying at Hyatts altogether. It's lost its simplicity. I mean, what the hell is a globalist?
This program to me is the "New Coke" of the hotel industry. It's not easy to understand, it's not easy to use, and I simply don't have time to educate myself on a new program. Way too much work.
It's disappointing because I've been a diamond for 17 years and have some properties I really enjoyed.
As a long-time (at least) HY Plat., (a few years Diamond), I agree with a lot of this analysis, but have a little different focus. Since we're all FTers, we make knowing a loyalty program part of our make-up
; so that WoH is a more complex one shouldn't be a minus to
us. But it can well be a serious liability to the many elites not invested in FT.
I focus my main disappointment over WoH as: 1) being the wrong program entirely for a chain which US footprint is largely HPs and HHs,; and 2) this program having devaluation written all over it from beginning to end: e.g., with no elite amenity, the word "breakfast" not expressly offered to the top two tiers; tiny point bonuses offered to elites, qualify by nights and not also by stays, certificates expiring after only a few months, etc.