Originally Posted by
Widgets
All that would be needed is for another passenger to complain/ask for a CRO and say that a service animal can't encroach on the leg room of other passengers. If it does, then the owner needs to purchase an extra seat. Airlines are not required to accommodate service animals that take up more than their assigned seat. I would've booted the owner, not the innocent couple. You can't have an oversized dog and not expect to pay for an extra seat.
THIS is great info. Thank you for posting it. I have not personally run into this - yet, but always thought that the passenger with the ESA got to stay.
I see this a lot in my business - tell a person they cannot move in with a certain dog/pet due to strict policy on size, breed, etc. The next day they come in with a note from a Dr.
It is awful for all the people that REALLY need a service animal.