FlyerTalk Forums - View Single Post - Emotional Support Animals, Service Dogs and Comfort Pets: The Definitive Thread
Old May 26, 2017, 8:39 am
  #466  
OHDL1
 
Join Date: Jun 2006
Posts: 2,427
Originally Posted by Bowgie
What does "CRO" stand for? A redcoat? So handle this like a "person of size" issue?
Most if not all Redcoats are CRO trained. CRO = Complaint Resolution Official.
The situation could be handled like a POS. Or, the person with the animal can be asked to move to a more accommodating seat(s). Can't encroach into another customer's foot space with out permission.
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