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Thread: BA Feedback on Luggage Policy for separate tickets
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Old May 26, 2017 | 8:37 am
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Originally Posted by SMK77
I addressed my feedback to Alex Cruz and received a call from a very well trained customer service agent. Bottom line: While BA is sorry for my experience and agrees that the policy is not very much customer-friendly, the policy stands as it is. Only silver lining: BA is reviewing the policy and will form a view in the next months on whether they will continue enforcing it or change or abandon it.
I also wrote to Alex Cruz about the lack of BA-BA through-checking, and the fact that the additional time which I needed to allow for this on a recent CPT-JNB-LHR trip meant that I booked JNB-LHR-JNB on SA rather than BA. I got a letter back from CR which was not quite the usual template, so I am hopeful that mine has been counted in the stack of complaints.
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