Originally Posted by
j1194
I believe you are incorrect, please provide a source. The EXP desk said you have to use 500 mile upgrades for award ticket upgrades.
Only if you are flying with someone else who does not have status. The EXP flyer will get complementary upgrades, the guest (if they have no status) will require the EXP to have the appropriate amount of 500 milers available.
That's what the EXP desk told me