Originally Posted by corporate-wage-slave

The incorrect provision of food at LHR for the return from MUC is the sort of mistake that's happened since aviation began, though one would hope that technology (etc) should make this an increasingly rare event. I certainly think the cabin crew should be allowed in that situation to allocate some M&S food to CE passengers, unless (for the late passenger) they knew that there would be no food catering when they accepted the booking or rebooking. Usually what happens is that the combination of some passengers not wanting their food and reallocating food around the trays means that the cabin crew can muddle through, though missing 2 trays out of 11 makes this very tricky.

BA prefers to pay 2k to 5k Avios compensation to those who complain about not getting CE catering rather than any other course of action, and that level of Avios is a fair level in my view. Moreover since Avios can be used to purchase BoB food then it's probably worth bearing in mind that if it happens to anyone on this forum then there is a reasonably easy solution. The hot mozzarella focaccia sandwich is 625 Avios for example, and there shouldn't be a problem with drink provision. For those who don't collect Avios then the best solution would be to charge the credit card and send in the bill to BA, it's unlikely BA would challenge a reasonable invoice.