Originally Posted by
David Ocamb
I'm currently staying at a mainline Hilton property. I was just told by the front desk associate and later the manager when I inquired for more information that they forbid uber eats and other external delivery services for security reasons and required all guests to meet any delivery person in the lobby. I've never had a problem with this before and was curious if anyone else had heard of this. Suffice to say it gave me a horrible taste for Hilton in my mouth.
I suspect that it is more of a property policy than a corporate one. I have run into this at half a dozen Hilton family properties and about as many IHG properties in the US. It seems most common when they have an on site restaurant that they would like to "guide" you to.
I make it a point to remove those hotels from my future stay list - if I had *wanted* to leave my room, I wouldn't have ordered in! And I also let the on-duty manager know at check out that they have lost further business (and why).
If it was really about security they could require the delivery person to wait at the front desk while the clerk calls my room to verify that I was expecting a delivery and to give me a heads-up that it is on the way up.
I suppose I could give a pass to hotels which require a room key to use the elevator, but I tend to avoid those places anyway, because they either have other security issues or are in a downtown area where they rape guests for parking a car.