Originally Posted by
garykung
What exactly do you expect from Citi when Citi is practically the worst issuer among major issuers per 2016 U.S. Credit Card Satisfaction Study by J.D. Power?
But at the same time, Citi's incompetence gives back, as well as takes away. I mean in the past few months:
I have managed to get an extra 60k AA miles because they leaked a public application without the normal 24 month bonus restrictions, got a free 1,000 TYP because they accidentally mailed the wrong T&Cs to a huge number of Prestige cardholders and gave everybody 1k TYP to apologize, and was paid $95 to keep my Premier card for the past year instead of paying $95 because they double credited back my fee like 4 months apart with no explanation.