I had an away suitcase and promptly returned it. Their client service is very good.

The product is below average. Plastic shell with zippers and 4 wheels.

They falsely say that the carry-on can be gate-checked with the lithium ion battery inside. The TSA and IATA do not allow spare lithium batteries to be in cargo. To remove the battery, you have to open the entire suitcase, remove your stuff, unzip the lining and use a screwdriver that they send with the luggage. Totally impractical. And they are using cheap chinese batteries - which is a big concern to me.

I'm used to happily use Muji luggage until I upgraded to Arlo Skye. When I tried Away, I immediately noticed they use the same parts at Muji. But Muji costs $155 and Away feels way overpriced at $225. Better off buying Muji for the same price. There are so many other plastic brands for much cheaper than $150.

The away brand is great example of marketing hype but below average product that's over priced.