I am a Globalist. But this program has so confounded me that I've stopped staying at Hyatts altogether. It's lost its simplicity. I mean, what the hell is a globalist?

This program to me is the "New Coke" of the hotel industry. It's not easy to understand, it's not easy to use, and I simply don't have time to educate myself on a new program. Way too much work.

It's disappointing because I've been a diamond for 17 years and have some properties I really enjoyed.