Originally Posted by
hurnik
Just another point of info for the United Mileage Plus Explorer card. Roomate was approved, but during the app process, after he logged into his Mileage Plus account, he saw the 70k miles offer. He called and the app guy said he had to wait until he got the card and then to call the customer service # on the card.
He got the card, called the Customer Service # and they said that he needed to call Chase (so apparently customer service for the Chase card is not Chase?).
So he called Chase and they said they would honor the 70k miles but he has to spent the 3k FIRST and THEN call back again and then they'll adjust the miles.
Yea that's been my experience, as well. Just have roommate take screen shots of the 70k offer as proof, for reference. In the midst of matching that extra 20k for a family member right now.
As for calling CS -- there are two phone numbers on the card, perhaps roomate called United CS rather than Chase CS