I had a stay here on Sunday night. While I still love the hotel things didn't seem as efficient as normal.

I dropped my bags off around 10am on a Sunday. Was told the best upgrade was to a high corner deluxe room and that there were no relaxation rooms available.

I got back to the hotel around 3:40pm (official check-in time is 3pm) and was told the room wasn't ready. They did had another one of these rooms on another floor free so they moved me to this. A check online still showed relaxation suites (but no relaxation rooms) along with all other suite classes available.

Got to the room and found no bottled water but this was fixed promptly by bell staff when they delivered my bag a few minutes later. I also didn't get a newspaper the following morning, presumably because this wasn't updated after the room change.

The evening reception was amazing as always, and the free Diamond breakfast in Glass was great, but not amazing. It's certainly not as good as it was a few years ago and if I was paying A$43 per person or whatever the current price is I probably wouldn't leave entirely satisfied that I got value for money. Somebody needs to teach them how to cook bacon - it was very average in Melbourne a few weeks ago as well... And I've now decided the quality of bacon really is a determining factor when it comes to rating a hotel!