Originally Posted by
ajwright
I would either call or email the hotel directly. Personally I would say about 1 week before, and then call the morning of check-in just to confirm.
As a Platinum I don't think you'll have any issues.
Call, call and call again to confirm. Get to a rooms controller and have him/her confirm via email and block the reservation from being moved.
Property is good with upgrades but has other minor service issues IME and I can see something like this falling through the cracks.