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Thread: Hyatt Regency Yogyakarta REVIEW - MASTER THREAD
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Old May 22, 2017 | 3:38 pm
  #26  
EHAM1
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Join Date: Aug 2013
Location: EHAM / 52°18'29"N 004°45'51"E
Programs: Marriott Bonvoy Ambassador, Flying Blue Platinum For Life, Sixt Diamond
Posts: 253
Originally Posted by jason8612
Checking in tomorrow but already I'm not happy with the staff. I booked 2 rooms back in April and applied a DSU to one room. emailed the property to confirm that the regular room would get club and they confirmed. I emailed the property today regarding the airport pickup and to use a DSU on the other room (have a few that are expiring) and they told me that the room that was upgraded to a suite has club, so the other room won't have club, and I would have to pay for club or use points, which I disagree with as the upgraded room includes club by default.
I'm going to escalate this to the diamond line if I don't get a response back soon from them. If I knew this I probably would of just done the Sheraton.
Any update on your stay? Some pictures about rooms and RC would be appreciated.
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