FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
That's odd.
I received communication about 3 days after submitting my less than flattering survey/program comments.
I responded that I would be happy to speak/email with them, and 2 days later I got some questions asking for my specific opinion on the topics. That was on Friday.
I responded, via email, this morning. I also offered to speak with them on the phone if they would like, or to answer any other questions via email.
So from start to finish (stay/contact/response) it was about 2 weeks.