FlyerTalk Forums - View Single Post - Delay in Ticketing while Processing GUF2; BA refuses old fare

May 22, 2017, 12:08 pm

#13

JAXBA

Join Date: Mar 2009

Location: JAX

Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red

Posts: 3,588

Quote:

Originally Posted by FFMilesJunkie

I then asked for my GUF2 back and they said BA cannot return my GUF2 since it was approved for the upgrade and applied to the booking already. I need to work with the TA to get it back. The TA says I need to work with BA to get my GUF2 back.

This is unusual because the GUF is fairly easy for BA to redeposit as long as flight time hasn't passed. I'm guessing what is happening here is that the TA is still holding the space in case you agree to ticket at the higher fare and BA, seeing that the PNR is still in the works and not cancelled, are leaving the GUF in limbo until either the PNR is ticketed or cancelled completely.

Here are the TA guidelines for booking and cancelling a GUF: https://www.britishairways.com/en-us...d-card-upgrade. To redeposit the voucher, the TA just needs to call BA...

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