Originally Posted by
Duke787
Fully agree with that. The tone of the Ethiopian series was cringe-worthy.
I understand the annoyance with a mistake fare gone south especially if the company is still holding the money but the holier than thou POV was painful to read.
I've won some and lost some on mistake fares. You generally just have to roll with the punches.
I'm not saying there couldn't be some incidents where it's not an obvious mistake and the airline tries to weasel out - where you might file a complaint with any applicable regulatory agency. But those are pretty rare and even those wouldn't call for shenanigans like L&LF is doing.
I do think that the airlines should be held to the same time standard as customers to unilaterally cancel a ticket without penalty. So for example for US ticket sales, customers can't cancel or change after 24 hours without paying any change or cancel fees - so then airlines selling US tickets also have 24 hours to claim a mistake and cancel, otherwise they're held to the ticket. What's good for the goose is good for the gander.
But nothing about this stunt (which is just what it is) that L&LF is pulling will do anything to change any laws or regulations (Canadian regs would apply anyway to his ticket). I'm not sure what his purpose was, other than creating some drama to generate clicks.