Originally Posted by
abox03
I did give them the ticket number. They were unmoved. 3 different agents said boarding pass only. When I explained I used mobile boarding, they just apologize and said no exceptions can be made.
Have you tried contacting the SM desk or corporate customer service. These agents are applying a rule that hasn't been in effect for a few years. There's also the pine missing credit form. Though I don't remember if it will take a non 006 ticket or not. If it does it should instantly show the missing flights and request credit.