Originally Posted by abox03

Seeking advice from the wise souls on FT..

I booked some domestic flights in Australia with VA mainly because of the chance to credit those flights to Delta (in hopes to keep status). I gave VA my skymiles number and they stated it would be credited to Delta.


6 weeks passed and no credit. I call up VA, they state the skymiles number was on the ticket and to reach out to Delta. I filled out mileage credit form on DL and sent them a copy of my emailed confirmation. DL requests boarding passes. I used mobile boarding passes on the app and sent in screen shots of my iPhone wallet. Delta says no they must have the hard copy.

My question is... should I just give up on this or is there another way past the DL wall? I have been round and round and DL refuses to budge saying they need paper boarding passes which I never got. VA says this is a DL issue and they cannot help.

My fault (I guess) for not knowing I needed physical paper boarding passes to credit a flight. I assumed (wrongly) the skymiles number was all that was needed.