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Old May 21, 2017 | 10:41 pm
  #168  
Fiordland
 
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
Originally Posted by ridefar
There is no OSS signage or identification at all. In fact the only sign I recall faces the wrong way for 80% of the connecting traffic. Unless you know where to look, it would be very difficult to find unassisted. Additionally, there are 4-5 GTAA employees asking to see your boarding pass (unnecessarily) every 30m or so. I still think the process needs a couple improvements like Nexus machines, reduced boarding pass checks, and a hallway for walking to D gates rather than being forced to take the bus. But just adding clearer signage with an "OSS" logo or lettering would help. For non FF who have no idea what OSS is (and even many FF) there is no way to know that the OSS clearance area is an OSS clearance area. It is one of many things TSA pre-check does right--the logo and the identifiers are everywhere and are used as visual cues without the need for reading the sign in almost every airport.
Going through it two days ago, the signage needs to be fixed. It is simply wrong. There is a big banner that says "Canadian connections" However the overhead sign says "International Connection".

The bus ride was interesting, I think there are the same buses they used for the infield terminal in years past. The airport must be the habit of just storing these and pulling them out from time to time as needed.
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