Originally Posted by DFW DL

I've had multiple issues with this property and SPG Elite benefits in the past. Oftentimes the front desk will claim no suite availability when suites are available at spg.com. When challenged on this, they will cough up a suite (reluctantly). After a particularly bad experience in February I responded to the GM's post-stay email with a constructive critique of the property. Got a nice email back from the GM apologizing and promising 5,000 Starpoints. These have yet to be credited, even after a follow-up confirmation from the GM.

The property has also stopped offering free breakfast as a Plat benefit. They are of course within rights to do so, but given the other issues I'll be staying elsewhere from now on.