Originally Posted by
javabytes
The Select & Go exchange section at my usual location is exactly 6 spaces... all of which are always empty. I'm also never assigned a vehicle in advance, and when I try to use the app to select one, there are never any cars available there earlier. It's not a matter of lack of availability, as most often I'm assigned the exact same vehicle class I booked after visiting the counter (so much for elite upgrades). Downright infuriating for those who are used to National EA/ES. I've spoken with Avis about these issues, and they mentioned they are putting their weight behind the app, and that it is intended to be the evolution of Select & Go spaces.
No cars to choose on app or empty Select & Go section? What location are you talking about?
Do you always arrive before your reservation time?
If possible, why don't you put your check-out time about an hour before you actually arrive? (Assuming you don't need that hour for a 24 hour interval). For a normal airport location, I have no idea why you never get assigned a car unless there is something on your Preferred profile that requires a personal visit to the counter or booth.
Of course, once you get assigned a car automatically, you can THEN swap the car on the app. You must be assigned a car before the app will give you switch choices.
Rasheed