FlyerTalk Forums - View Single Post - Missing delayed flight that left early, no announcement: issues, recourse
Old May 21, 2017 | 9:23 am
  #32  
no2chem
10 Years on Site
 
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,426
I'd encourage op to file a DOT complaint with the boarding pass.

yesterday, I was on a PHX-ORD flight which was on time and still boarded 15 minutes earlier than the boarding pass time, so that when I reached the gate 5 mins after the printed time, the flight was "closing" already.

On AA's side they seem to treat posted times as a "guideline", never bothering to update them, even on for example obviously delayed flights. I think only DOT complaints are going to get them to do anything...
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