Originally Posted by
BruceyBonus
Many of the terminals in Spain are touch screen. Often the DCC is in a green box and non-DCC in a red box. This implies (to me anyway) that you have to press the red button on the keypad to opt-out of DCC. This is not the case. You actually have to press the red box on the screen. Many staff seem unaware of this.
With a US card, I assume it is not a chipped card? My experience improved massively since Spain started accepting EMV cards, since you can keep control of the terminal until the transaction is complete. Something not possible when the card is swiped.
This happened to us in Madrid the first time around with a BBVA terminal. I pressed cancel and it cancelled the transaction. It turned out one had to press on the screen.
Most US cards are likely to have chips now, so the good thing is the terminal will usually come to the table.