Originally Posted by
sethweinstein
At tonight's dinner I didn't catch the terminal in time and the slip printed in USD. I asked it to be reversed, but the server said every time she tries to choose euros at the DCC prompt the terminal cancels the transaction (Caixa Bank terminal). We'll dispute it, but has anyone heard that explanation?
Many of the terminals in Spain are touch screen. Often the DCC is in a green box and non-DCC in a red box. This implies (to me anyway) that you have to press the red button on the keypad to opt-out of DCC. This is not the case. You actually have to press the red box on the screen. Many staff seem unaware of this.
Originally Posted by
sethweinstein
I'd say about half of merchants have been offering me a choice and respecting it.
With a US card, I assume it is not a chipped card? My experience improved massively since Spain started accepting EMV cards, since you can keep control of the terminal until the transaction is complete. Something not possible when the card is swiped.