thanks for the input, what does that exactly mean, customs pre-cleared? Is the Swiss VAT already included in the price that they put on the bill/declaration?

by the way, in the end, for my damaged suitcase (EUR 350 retail price, 2 years) they offered me either EUR 122 compensation from LX or selling me the Samsonite Lite-Shock which I wanted for EUR 85. Did I make the right decision in buying from them? EUR 122 seems a little low for the residual value, or maybe they were just BS-ing me just to get me to buy from them. In any case, I think it's ok to buy the Samsonite for EUR 85 as its an upgrade over my old suitcase, but just wondering if you guys with more experience think i made the right move...