5/22/17
PDX>BOI
75K
R
Purchased 04-15
T-50
This was a cluster #$%@ of a upgrade. I did a SDC on the outbound due to late call(Work 911). My return flight somehow got removed. Called and got the flight re added to the locator. Well, it was added as return on Thursday and being home for only 24 hrs sucks. Called back and got the flight moved to Monday, where it needed to be. Today I was getting antsy for my "You have been upgraded email". This route commonly goes out with empty F. I called today and they said that I had opted out of upgrades when on my end I was First Class Waitlisted. They were able to fix it and I cleared within a few minutes of the call.
tl;dr If you are waitlisted and within the window, call to verify.