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Old May 20, 2017 | 6:28 am
  #8  
mot29
40 Countries Visited
2M
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Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,724
Hilton Austin about a year ago -- checked in at about 11 pm and told the hot water was going off at 11 pm because of a plumbing problem. In fact, no water at all in the shower although there was cold water in the sink.
Mentioned it the next morning to the agent and got a "service recovery bonus" of 50,000 points, what a one night stay on points would have cost me.
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