My guess would be because it's not France and Switzerland is sorely overlooked as a top destination. I don't know many people that go to Switzerland for a Summer holiday or many UK travel agents that even mention it, but I will definitely be coming back. Pre this trip I had pre-booked Chedi Andermatt and Alpina Gstaad for August, whereas now I'm already re-reading this thread and looking through more options for other trips.

Agreed. Service recovery has been phenomenal, with just a hint of something being wrong immediately rectified. When we hated the room at The Dolder Grand, we asked for the Duty Manager and he didn't even question it for a second and just wanted to make sure we were happy in another room.