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Old May 16, 2004 | 10:28 pm
  #4  
JonNYC
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Join Date: Mar 2001
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Thing is, when mail, e-mails and faxes come in, they are coded a certain way.* If the "system" is bypassed, the letter/ e-mail will be ignored. IMHO, you are better off putting the complaint through AA.com first.
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