Originally Posted by deelmakur

Welcome to Europe, where the concept of the "customer is always wrong" has been a tradition forever. One thing, which I frequently have commented on, is that while US relies heavily on local contract support, all these cities over there have some local city or airport manager. With only one or two frequencies a day, why are they not around? This has been most notable in situations where there has been a cancellation the day before, with the resultant chaos of too many people trying to get into too few seats. NOTE TO FAILING COMPANY: It's the management, stupid.