One I'll name the property, one I won't.

We recently took a trip to Michigan and Ohio, and stayed 2 nights at the Embassy Suites at DTW. We had several problems with the room - major one was that the TV in the living room was terrible - almost no picture, disappeared constantly into those pixels. We called, and they came and said "we need to replace the chip". Fine, they did that, didn't fix the problem. They came and tried something else. That didn't work. Finally, calling for the 3rd time, they said "we'll just switch out the tv"...that, obviously, worked. At no time did we get upset, my husband was very polite and patient (we also had 2 other minor problems with the room - the closet door fell off its hinges, my husband fixed that himself, and the phone was inoperable, took the guy 10 seconds to fix).

The front desk called after the tv was replaced to see if everything was ok. We said yes. She said "you guys have been so patient, we'd like to give you a discount off your room rate or some points". We said "points please", thinking it would be, what? 500? 1000? (really, it was not THAT big a deal, just annoying since we like to watch different shows).

Long story short (too late for that? ) she says "we'll credit 20,000 to your account"...after falling off the chair, and thanking her for her generosity, we wondered if they would ever actually show up - now, 2 weeks later, they did!

Another Hilton, another town...went for dinner, did not spend the night...ate in the restaurant, charged it to our Hilton Amex. Expected 6X for a restaurant charge, but were given 12x! Don't want to name the property since we'll be back to dinner again, and don't want to wreck a good thing.

But very happily surprised by both these outcomes. ^