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Thread: Reward night stay but credit card was charged
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Old May 18, 2017, 4:39 pm
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Kacee
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Join Date: Apr 2013
Location: PHX
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Originally Posted by jp2002
I contacted both the hotel and the guest services, but both of them insisted that I reserved the room under "points and discounted rate" and the extra $140 was the discounted rate (which is already odd because I believe the cash price of the same night was only about $120).

Attached is a part of the reservation confirmation that I printed at the time of booking. Could someone with more experience take a look and let me know if there is anything that I'm not following?
If there's no cash portion shown under "Total for Stay" then all they are supposed to charge are the points.

If they won't refund your money, I would dispute the charge.
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