Originally Posted by
notquiteaff
Have they bothered to reach out to anyone who has completely dropped Hyatt?
I went from 35 nights last year to zero so far (seven award nights booked), so no opportunity to fill out any survey.
After the WoH announcement I hit 50ni, just in case the program turned out ok, then hit the breaks. This was my 8th consecutive year qualifying as Diamond/Glob. Zero stays this year and not a peep from Hyatt. As I said earlier in this thread, this is a big miss from a data analytics standpoint. By contrast when I left Hilton ~15yrs ago, they called me and offered incentives to return after 2mo of zero stays. With 15yrs of advancements in IT you'd think Hyatt could spot big shifts in say patterns. Evidently they cannot.
On the plus side I have 500K points to burn like there's no tomorrow.
