FWIW last year I went on to their online help facility to ask a question. I received an email saying they received my enquiry and I would hear back in 72 hours. I waited a week for their reply, heard nothing and then resent it, same thing - I would get a reply within 72 hours. After 2 weeks of silence I cut and pasted all the email traffic and sent it off to the CEO and surprise surprise I received a phone call from Grabaseat within the hour apologising for the lack of replies and they answered my query.