Originally Posted by
zombietooth
I have had both happen to me before.
For bad IFE, I got a $200- TC.
For a non-functioning seat, I got a $800- TC.
You deserve more, don't accept what they have offered.
Thank you everyone for your input. After exhaustive back and forth, they settled on $1000 ETC. I still think it's low given UA knew about the issue prior to me boarding, but reading all the input from all of you I decided to take it. Spending more time on it for a few more $$$ or miles didn't make sense.